- Last updated
- 29 October 2026
This policy describes how inquirix handles payments, cancellations and refunds for the services it provides in and around Dorchester. It applies to every order agreed with us by telephone, email or in person.
How prices and orders are agreed
The prices of our services are those published on this website on the day of your enquiry. To order, write to us at hello@inquirix.net or call 01305 264817; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.
Paying invoices
Invoices are due within 14 days of their date unless another term has been agreed in writing; the accepted payment methods are listed on each invoice. For larger jobs, an advance payment or payment in instalments can be agreed in the quotation. If an invoice stays unpaid, we send a written reminder before taking further steps.
Refunds and part-completed work
Refunds are paid to the original payment method within 14 days of the refund being agreed; where that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at hello@inquirix.net. We deduct no processing fee. Where a service was carried out as agreed, its fee is not refunded, and for partly completed work we refund what was not provided, less any material or third-party costs agreed with you beforehand.
Complaints about our work
Complaints about the quality of a service should reach us at hello@inquirix.net within 14 days of the work being finished, or by telephone on 01305 264817 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.
Cancelling a distance contract
Where the Consumer Contracts Regulations 2013 give you a right to cancel a contract agreed by telephone, by email or online, that right applies in addition to this policy. Written notice to hello@inquirix.net within the statutory period is enough, and any work you expressly asked us to begin before withdrawing is then settled separately.